Naturebox quickly grew its subscriber base by asking its customers about their preferences—and listening to its answers.

NatureBox.com lets snack lovers filter products by taste preferences, nutritional requirements and dietary restrictions, and then entices them to buy with large, rich photos, ingredient information and reviews. The web-only retailer, which offers subscribers a box of snacks for as little as $15.95 per month, accumulates data about each customer’s preferences in order to offer each the shopper the 20 to 30 products most likely to appeal to him, says NatureBox co-founder and chief marketing officer Ken Chen. Founded in 2011, the e-retailer sold 50,000 boxes in 2012, 1 million in 2013 and expects to sell 3 million in 2014, Chen says. He says NatureBox hopes to one day use the data it collects about consumer tastes to sell its snacks in bricks-and-mortar stores, tailoring its assortments to local preferences.


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