2020 Omnichannel Report

How retailers handle omnichannel in today’s evolving retail world 

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2020 Omnichannel Report

Consumers and retailers agree—omnichannel features are necessary in today’s retail landscape.

 

With non-essential retail chains closing their doors to help diminish the spread of coronavirus, retailers are relying on omnichannel services to keep their stores afloat. 

Turn to our all-new 2020 Omnichannel Report to analyze the strategies employed by successful omnichannel retailers, like how Walmart and Target are already excelling at curbside delivery, and how to apply these tactics to your own business to increase sales during unprecedented store closings. 

This report examines how retailers handle omnichannel in today’s rapidly evolving retail world, listing omnichannel services broken down and ranked by merchant type. This report seeks to answer the question, “What does a retailer need to offer for a superior omnichannel experience?”

 

View the table of contents for full details on what’s included in the report.

What’s included in the 2020 Omnichannel Report

  • View table of contents
  • Exclusive consumer insights into omnichannel features online shoppers have used, their preferences and omnichannel holiday shopping habits
  • Omnichannel services Top 1000 retailers offer broken down by merchant type
  • Results from mystery shopping 20 consumer brand manufacturers and evaluating their omnichannel services
  • 6 case studies on the omnichannel features at Target, Walmart, Amazon, Tractor Supply Co., Nike and Burrow
  • 12+ charts and graphs quantifying omnichannel retailing

38%

The percent of shoppers who say they will buy online pick up in store more over the next 6 months than they already currently do

82.3%

The percent of analyzed stores that had a dedicated parking spot for shoppers picking up online orders

78%

The number of analyzed stores that could get the product in a customer’s hand in less than two minutes of entering the pickup line.

What you get

2020 Omnichannel Report

How retailers handle omnichannel in today’s evolving retail world

  • 2020 Omnichannel Report
  • Report PDF $399

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Editions
Number of licenses:

Gain access to our full library of research reports with our Premium Memberships and unlock all charts and infographics, ecommerce rankings, and databases. Learn more about our 360 Premium Memberships.