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The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. One thing is for certain: when it comes to retail customer service, less effort is better. And chat often enables the most effortless experiences.

Kustomer went out and surveyed over 100 retail CX professionals to learn how they are using chat and compared these findings with our recent consumer research. Download the report to learn more.

 

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