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#32
Rank in U.S.
Performance Score:
54 out of 100

In a challenging fiscal year marked by a downturn in overall demand, MSC Industrial Supply pointed to growth in online sales as one of its strongest areas of performance for the fourth quarter and year ended Sept. 3, 2016, when e-commerce accounted for nearly 60% of total sales. MSC says it’s relying more on web analytics to learn about customers’ interests and provide them with more personalized online content. “Our e-commerce solutions are streamlining our customers’ procurement process,” says president and CEO Erik Gershwind. “Our digital analytics are bringing new insights regarding customers’ purchasing patterns and their plants’ operations.” Online sales reached $1.66 billion in 2016.

Headquarters

75 Maxess Road, Melville NY 11747

Parent Company

MSC Industrial Supply Co. Inc.

Merchant Type

Catalog/Call Center

Merchandise Category

Hardware/Home Improvement

Website

MSCDirect.com
Year Launched: 1999

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Our MSC Industrial Supply Coverage

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