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Heading through 2024, retailers strive to keep returns at bay

For the full year, the 2023 rate of retail returns for total U.S. merchandise sales fell to 14.5% from 16.5% in 2022. 

David Petersen, vice president of marketing and sales at made-to-order furniture company Gat Creek, says the company just came off “our best year ever” after riding a backlog of post-COVID orders to wrap up 2023.  Gat Creek sells mostly through distributors and other retailers — but also direct to consumers at its own ecommerce site, […]

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