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Online retailers bridge the offline divide with customer service features

Online retailers bridge the offline divide with customer service features

Online retailers bridge the offline divide with customer service features

Luxury watch and jewelry retailer Watches of Switzerland Group had to close its 150 stores in the U.S. and the U.K. for nearly six months when the pandemic struck and found it difficult to reach customers. So, it had to find new ways to maintain its service level and sales—online. Initially, it launched appointments for […]

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