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How shoppers say the online shopping experience stacks up

How shoppers say the online shopping experience stacks up

Digital Commerce 360 and Bizrate Insights surveyed 1,000 online shoppers in September 2021 about their online customer experience. Most shoppers, at 73%, find online retailers provide a fast and easy way to purchase, but retailers lack in meeting other expectations. In fact, only 14% of shoppers have zero online shopping frustrations. Here are the full […]

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