Welcome to the run-up to the 2021 holiday season. Shipping rates are higher than before the pandemic, fulfillment-related labor is scarcer and more expensive, and supply chains are clogged and unpredictable. 2020 and 2021 transformed how retailers fulfill online orders. Consumers embraced omnichannel services—especially curbside pickup—during the COVID-19 pandemic. Meanwhile, to protect their margins, retailers have hiked free shipping thresholds—the amount […]
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