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Brooklinen improves customer service with proactive shipping communication

Brooklinen improves customer service with proactive shipping communication

When it comes to a customer’s purchase, a retailer can’t communicate enough, says Lindsay Keys, senior manager, logistics at Brooklinen. The bedding consumer brand manufacturer learned this firsthand over the pandemic. “Any update related to your package is a good update,” Keys says. That’s why Brooklinen decided to opt-in all its customers for email communication […]

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