Panasonic translates customer service requests with AI
Stephanie Crets
Panasonic Corp. is a consumer brand manufacturer that sells a variety of products—such as headphones, stereos and cameras, as well as home goods and kitchen appliances—around the world. But its European headquarters was inundated with customer service requests—from customers who spoke many different languages, says Bruce Swan, European customer care general manager Panasonic’s customer care […]