Help wanted: How retailers managed the surge in customer service inquiries over the holidays
April Berthene
Good customer service is an important factor in gaining loyal customers, especially over the holidays. 55% of online shoppers say a past experience with a retailer is a factor when choosing which online retailers to shop with over the holidays, according to a Digital Commerce 360/Bizrate Insights survey of 1,137 online consumers in January 2021. Plus, […]