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In 2020, omnichannel services became more crucial than ever for retailers

In 2020, omnichannel services became more vital than ever

In 2020, omnichannel services took a gigantic step toward becoming standard, expected parts of the retailing experience. We might already be there. Because of pandemic-related shutdowns and consumers’ reluctance to shop in stores, retailers spent much of 2020 improving their fulfillment operations and improving omnichannel services such as curbside and in-store pickup, home delivery (including on-demand […]

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