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Luxury retailers embrace curbside pickup

(Bloomberg)—To survive COVID-19, luxury retailers are being forced to master something they’ve always avoided: impersonal transactions. The pandemic has driven high-end U.S. retailers far from their roots of engaging shoppers with stylized, personal—and unfortunately, high-touch—service. Think makeup and jewelry counters, personal shoppers and in-house tailors. Now, with consumers staying away from public spaces, retailers like […]

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