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How Grainger’s orders are shifting toward digital

At W.W. Grainger Inc.’s annual summit for customers and suppliers in 2017, CEO D.G. Macpherson said in a meeting with journalists that he’d “be surprised” if the company’s digital commerce sales didn’t account for 80% of total sales within five years. Since then, Grainger has moved closer to that mark, with its digital channels accounting […]

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