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Live chat brings in the big bucks at Bare Necessities

At lingerie retailer BareNecessities.com, customer service agents do more than just answer shopper questions; they also bring in incremental revenue for the Walmart-owned merchant. In 2015, when Bare Necessities first launched its chat feature, sales attributed to this channel were just less than $1 million. It had steady growth in the first couple of years […]

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