Joann makes customer service agents more efficient and improves key metrics
James Melton
Until earlier this year, fabric and crafting supplies retailer Joann Stores LLC (No. 395 in the Internet Retailer 2019 Top 1000) had a big customer service problem. A customer who emailed the company for help might wait days for a response. Customers who called Joann’s toll-free number had to wait 12 to 15 minutes to […]