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How Dow gave customer experience a makeover

Two years ago, Dow found itself at a crossroads. The multinational manufacturer of chemicals, plastics and other products had just merged with rival DuPont, and employees knew that tremendous change was coming. Not only was the then-new DowDupont to be split into three companies—Dow Inc., DuPont de Nemours Inc., and Corteva Inc.—Dow also knew that […]

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