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Rent the Runway deals with angry customers amid service failures

(Bloomberg)—Fashion rental service Rent the Runway, No. 267 in the Internet Retailer 2019 Top 1000, is refunding and giving out extra cash to disgruntled customers even as it warned that the service disruptions that have plagued the startup for weeks are likely to continue. “We know we have broken complete customer trust by not delivering […]

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