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The good, the bad and the ugly of omnichannel

best and worst of omnichannel

In a recent test of 10 major retailers’ omnichannel capabilities, some stood taller than others, but all have the basics in place. And all have room to up their game. Internet Retailer editors purchased items online and picked them up in stores in late December and early January. Based on those transactions, and editors’ subsequent […]

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