Retailers can position services as an added convenience
Lauren Freedman
Amid growing competition, many store-based retailers are looking for innovative ways to connect consumers to their stores. That’s leading them to seek revenue from high-margin services, such as furniture assembly or appliance installation, that they say can save shoppers time and money. Internet Retailer and BizRate Insights recently surveyed 1,202 omnichannel shoppers to examine consumers’ […]