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How RevZilla.com revs up its customer service

RevZilla.com, which launched in November 2007, has always placed a high priority on hiring knowledgeable customer service associates. The motorcycle gear retailer employs its help agents directly rather than outsourcing customer service to an agency. It also affectionately calls its associates “Gear Geeks,” as they are often motorcycle enthusiasts themselves, says Patrick Roscoe, director of […]

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