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Consumers and retailers aren’t on the same page about shopping tools and technology

Consumers and retailers aren’t on the same page about shopping tools and technology

New research shows that retailers could improve on executing on new innovations in e-commerce. For example, 79% of retail executives believe chatbots are meeting consumer needs, according to an Oracle NetSuite survey of 1,200 consumers and 400 retail executives released in January. However, consumers disagree. Two thirds (66%) of consumers disagree, with many saying that […]

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