Outdoor gear and apparel retailer evo wants to ensure that its customer service team communicates with shoppers in whichever format they prefer. Often, that’s not calling on the phone, says Justin Courtney, evo’s customer care manager. The retailer decided to expand its customer service options to include texting in July 2017, in addition to phone […]
To access this post, you must purchase Platinum Memberships, Platinum Memberships – North American Platinum, Platinum Memberships – International Platinum, Platinum Memberships – Platinum Bundle, Gold Membership, Reoccuring Billing Test Product, Top 500 Database – Top 500 Database, Top 500 Database, Top 1000 Database – Top 1000 Database w/report, Top 1000 Database – Top 1000 Database, Europe Database, Latin America Database, Global Online Marketplaces Database, Complimentary Top 1000 Database, Next 1000 Database – Next 1000 Database, Clorox 2019 Gold Membership, Sodimac Gold Membership 2021, North American Retailer Starter Kit, International Retailer Starter Kit, Silver Membership, Silver Membership – Silver + Top 1000 Membership, 2026 Top 1000 Report or Top 2000 Database – Database Only.