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Amazon’s experiment with returns at Kohl’s proves underwhelming so far

(Bloomberg)—Amazon.com Inc. began letting customers return products at some Kohl’s Corp. locations last week, an attempt to meld its e-commerce prowess with brick-and-mortar stores. But the effort needs some work, said Chuck Grom, a Gordon Haskett analyst who visited six stores offering the service in Chicago on Monday. The returns desks at Kohl’s weren’t particularly […]

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