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Offering a smooth returns process is key to a profitable holiday season

Offering a smooth returns process is key to a profitable holiday season

Fashion merchant Tobi.com LLC recently faced a challenge. While the California-based retailer’s customers expected free shipping and a smooth and easy return process, Tobi struggled to manage its costs. Tobi’s challenge is common among online retailers. And the issues it faced—how to provide free shipping and a simple returns process without costs growing out of […]

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