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How retailers can get chatbots working for them

How retailers can get chatbots working for them

Shoppers are ready for chatbots, the interactive software that uses artificial intelligence to simulate human conversation. After all, two out of five consumers say they’re open to interacting with a chatbot in a retail scenario, according to a survey conducted on behalf of customer service vendor 24/7 Customer Inc. But it isn’t enough for a […]

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