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Facebook keeps pushing Messenger as a customer service tool

Facebook keeps pushing Messenger as a customer service tool

Facebook Inc. wants to make chat bots on its Messenger app more effective at providing customer service and driving sales. A chat bot is interactive software that uses artificial intelligence to simulate human conversation. Retailers and other businesses already have developed 11,000 bots, Facebook says, and 23,000 developers—including e-commerce platform provider Shopify—have signed up for […]

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