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Putting retailers’ omnichannel capabilities to the test

It is three days before Christmas, and I really want the “shop whenever, wherever, however” omnichannel promises retail chains have been making over the last few years to be true. Five items remain on my holiday list: women’s handkerchiefs, SmartWool-brand socks (for Dad), a “gift for Mom” (I’m open to ideas), a bed blanket and […]

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