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On-time delivery declines for UPS as online package volume surges

Cyber Monday and Thanksgiving weekend online sales set records. Then they caused a surge in e-commerce package delivery, and at least one shipping carrier experienced bottlenecks and delays. The on-time delivery rate for UPS ground packages fell to 91% the week of Cyber Monday (Nov. 30-Dec. 6), down from 97% a year ago, according to […]

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