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Not-so-friendly fraud

Talk to an e-retailer about so-called “friendly fraud” and you’ll likely come away with a version of this: Some consumers, accustomed to the generous, 90-day, few-questions-asked online return polices offered by retailers such as Wal-Mart Stores Inc. and Costco Warehouse Corp., think little of using a product they’ve purchased, then returning it to the merchant […]

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