Site icon Digital Commerce 360

Best Buy is best at resolving shoppers’ complaints on social media

Best Buy Co. Inc. leads other online retailers when it comes to responding to—and resolving—shoppers’ customer service issues posted on Facebook and Twitter, according to a new report from social media customer service vendor Conversocial Ltd. The vendor scored 100 retailers in the 2013 Top 500 Guide based on their interactions with shoppers last month […]

Exit mobile version