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Sears steps outside as customers drive up for online orders

Increased sales aren’t everything, Sears, Roebuck and Co. says. At least not when a retailer is trying to differentiate itself with unusual customer service. So when a shopper on Sears.com orders something for pick-up at her local Sears store, she can drive up in her slippers, buzz Sears customer service, and sit listening to her […]

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