UK grocer Ocado tests machine learning to better manage customer emails
British web grocer Ocado Group Plc. receives about 2,000 customer service emails a day on average. That number can easily double or triple during the holiday season or when other issues come up such as bad weather that may delay a customer’s order, says Dan Nelson, head of data for Ocado, No. 23 in the … Continue reading UK grocer Ocado tests machine learning to better manage customer emails
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