Ecommerce software provider Salesforce grew revenue by more than 10% in its fiscal Q1 2027, which ended April 30, 2026. The company’s co-founder and CEO Marc Benioff attributed that growth to its agentic artificial intelligence (AI) offerings.
In its fiscal Q1, Salesforce completed its acquisition of Qualified, which provides agentic AI marketing solutions. Salesforce initially announced its definitive agreement to acquire Qualified in December 2025. The companies then finalized their deal on April 1. About a year earlier, Salesforce acquired Informatica, a data management provider.
Agentic AI refers to autonomous “agents,” or software, that can complete tasks on behalf of users. In September 2024, Salesforce debuted what it calls Agentforce, which is its agentic AI offering within its software services. Now, each of Salesforce’s applications come with a built-in AI agent, Benioff said. Salesforce calls that offering Agentforce Coworker.
Salesforce also announced what it calls Headless 360. The offering makes Salesforce accessible through the model context protocol (MCP), application programming interfaces (APIs) and prompts through the Claude LLM. Benioff said it allows developers to “use Salesforce with any coding agent across any surface.”
Benioff claimed to analysts on Salesforce’s quarterly earnings call that the company is the top agentic AI-powered customer relationship management (CRM) provider.
In North America, 78 of the Top 2000 online retailers use Salesforce as their ecommerce platform, according to Digital Commerce 360 data. In 2025, those 78 online retailers combined for more than $192.60 billion in web sales. The Top 2000 is Digital Commerce 360’s database ranking North America’s largest online retailers by their annual ecommerce sales.
Salesforce revenue in Q1 2027
In its fiscal Q1 2027, Salesforce revenue increased year over year to reach $11.12 billion. Of that, $10.59 billion came from subscription and support. The remainder was from what Salesforce calls “professional services and other,” amounting to $540 million.
Overall, Salesforce revenue in its fiscal Q1 2027 increased 13.3% year over year from $9.83 billion. It also marked the second-ever quarter that Salesforce revenue exceeded $11 billion, with the other being its fiscal Q4 2026.
This was the fourth consecutive quarter that Salesforce revenue topped $10 billion. Furthermore, those are the only four quarters to date that Salesforce has achieved the milestone.
“Agentic AI, well, it’s the biggest growth opportunity for our customers, for us at Salesforce,” Benioff said.
Agentforce’s annual run rate is now greater than $1 billion, according to Benioff. Combined with Salesforce’s Data 360 and Informatica Cloud offerings, it has recorded $3.4 billion in AI and data annual run rates.
He also said Salesforce “secured a record” of 98 deals worth at least $1 million in annual contract value during the quarter. Among them were LVMH (which owns the Louis Vuitton brand), Chobani and the U.S. Air Force, which signed a new $72 million enterprise license agreement during the quarter.
Half of Agentforce and Data 360 bookings were from existing customers expanding their commitment, Benioff said. Sales, service and Slack collectively represented more than 60% of new average order value (AOV) in Q1 for Salesforce, according to Robin Washington, chief operating and financial officer.
Percentage changes may not align exactly with dollar figures due to rounding. Check back for more earnings reports. Here’s our last quarterly update on Salesforce revenue.
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