Most online consumers keep the majority of what they buy, opting not to take advantage of returns, according to new data from Digital Commerce 360 and Bizrate Insights. In fact, about two-thirds of consumers (66.27%) return just 5% or less of what they buy online, survey data of 999 shoppers shows. Another 14.31% said they […]
Consumers share what makes them turn to returns in 2024
