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US ecommerce growth returns to pre-pandemic levels in 2021

2022 Omnichannel Report cover

Retail chains increase BOPIS options

The role of physical retail stores keeps evolving, as retailers with brick-and-mortar operations roll out new omnichannel services and improve the ones they already have. Shoppers increasingly expect retail stores to offer options like curbside/drive-up fulfillment and the ability to check in-store inventory levels. These new demands on retail stores reflect changes in customer behavior […]

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