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Online office supplies penetration increases year over year, but sales are down

Online's share of total retail sales

Both online and total retail sales took a hit in 2019, with online sales decreasing 0.7%. However, online penetration of the category continues to grow, accounting for 73.8% of total retail sales in 2019, up from 70.1% the previous year. The office supplies category includes 27 retailers in the Digital Commerce 360 Top 1000. Below […]

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