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Consumer Survey Reveals Customers’ Satisfaction Level With Returning Online Purchases to a Store

Returning Online Purchases to a Store

A 2016 consumer survey of 200 respondents who have purchased a product online in the past year reveals their satisfaction level with returning online purchases to a store location. Of those respondents who returned an online item to a store location 92% rated the experience either excellent (33%) or good (59%), and these groups say […]

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