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The Future of Digital Commerce in Consumer Healthcare

Sponsor content is created on behalf of and in collaboration with Bazoom by DigitalCommerce360. Our editorial staff is not involved in the creation of the sponsored content.


Digital commerce is increasingly making consumer healthcare much easier to access. Rather than needing to travel to acquire and fill prescriptions, consumers are able to engage with healthcare remotely. Nowhere is this transformation more evident than in the eyewear industry.

Many industries have experienced digital revolutions in the past two decades, and healthcare has been one of the industries to see a marked transformation. Digital access to healthcare is allowing consumers to get their hands on medical services and products with greater ease and frequency than before. While this transformation has occurred in many different sectors of the medical industry, our focus will be on the eyewear industry. Online purchasing platforms, tele-optometry, AI and digital prescriptions have combined to change the way that consumers receive vision care.

Consumers have the choice to be able to engage in remote consultations, get prescriptions directly through digital means, easily compare products online, and even order prescription glasses customized to their preferences without setting foot in a physical optometrist. Platforms like GlassesUSA are at the forefront of the digital medical eyewear revolution and are providing consumers with personalized options for their medical eyewear in the most convenient way possible.

Can You Buy Prescription Glasses Online?
Yes, easily. You need a prescription, just like buying glasses in person, and then the process is simple. As a sample, buying prescription glasses online is likely to include:

  • Getting your prescription.
  • Finding a platform to buy from.
  • Choosing frames.
  • Enter your prescription details.
  • Choosing options around lenses and coatings.
  • Buying your glasses.
  • Waiting for delivery.

Many consumers find that buying glasses online at platforms like GlassesUSA is easier and more convenient than visiting a physical optician.

Buying Prescription Glasses Online vs In-Store
There are some significant advantages to buying glasses online.

Factor Online Purchase Physical Store
Cost At least 40% less than retail in many cases, as reported by WebMD Normal retail prices
Selection Brands such as GlassesUSA stock 10,000 + different styles Dependent on the store size
Convenience Accessible anywhere with an internet connection Depends on consumer location
Personalization Focused on providing a customer-centric experience Limited by store availability
Turnaround Time Fast Varies greatly

 

AI personalization tools, greater selection and a high convenience factor make online eyewear purchasing a more attractive proposition for many people, but despite this, the data seems to suggest that most people still prefer to buy their glasses in person.

How Does Tele-Optometry Work?
Tele-optometry uses a combination of video chat and other specialist digital technology to deliver vision care remotely. Tele-optometry appointments can include things such as:

  • Doing vision assessments with digital tools.
  • Video conferencing through secure platforms.
  • Discussion with your specialist.
  • If appropriate, being given recommendations or prescriptions.

People in rural or remote areas are the most advantaged by tele-optometry, but anyone can use these services.

Tele-Optometry vs Traditional Eye Exams
As tele-health becomes more commonplace, it is likely that specialist tele-health services, like tele-optometry, will become even more convenient and streamlined.

Factor Tele-Optometry Traditional Exam
Convenience High Moderate
Travel Required No Yes
Accessibility Much better accessibility for geographically disadvantaged patients Low
Follow-Up Care Many platforms offer 24/7 365 customer service In-person and dependent on staff availability
Specialist Access Yes Likely requires additional travel
Routine Consultations More convenient for routine consultations Available depending on staff availability

 

People who live in urban areas or near medical districts may find that traditional exams are perfectly convenient, but the more rural or remote you are, the more likely that tele-optometry simply becomes significantly more convenient. This study on PubMed shows that while tele-optometry was “clinically non-inferior” to in-person exams, both medical practitioners and patients trusted the process of being physically present more. This suggests that as confidence in the underlying technology improves, so too will comfort with tele-optometry services.

Is It Safe to Order Prescription Glasses Online?
Yes, of course! Just as with any other online shopping, as long as you are visiting reputable platforms, you should have no security or safety issues. Consumers who are worried about the accuracy of the prescriptions they will receive or be issued with can take a few steps, such as ensuring they measure their pupillary distance correctly or double-checking all of their prescription details, before they finalize any purchases.

Most trustworthy online eyewear platforms also provide options for prescription verification and customer support for consumers who are concerned or need reassurance.

How Does AI Help Consumers Choose Eyewear?
AI is very useful for analyzing information quickly and is used to help recommend things like frame shape or lens coatings to consumers based on lifestyle or face shape. AI is never in charge of your prescription; it is simply a tool that can make the process of choosing frames or lens coatings easier.

AI is also used for virtual try-on technology. Many consumers find it difficult to envision how new frames fit into their look, which is why GlassesUSA use AI to help consumers see what different frames would look like on their face before they buy.

What Are the Benefits of Digital Prescriptions?
Digital prescriptions are easier and simpler to store and handle than traditional paper prescriptions. They can be shared instantaneously, require little to no paperwork, have a very small chance of any transcription errors being produced and make ordering products digitally much faster. They are, in every way that matters, more convenient.

Disclaimer
The content of this article should not be taken as healthcare advice and should only be used as a source of information. You should always consult a health professional for any medical needs, as only a qualified professional can properly determine the level of care you should receive.

Frequently Asked Questions
There are a few questions that get asked very often concerning tele-optometry and ordering glasses online, such as:

Can I get prescription glasses without visiting a store?
Yes. As long as you have a prescription, you can order and customize prescription glasses online.

How accurate are online prescription glasses?
Depends on the prescription and what level of quality control the retailer employs, just the same as physical stores.

What is tele-optometry?
Tele-health, but for optometry. Remote digital vision care distribution.

Are online eye exams legitimate?
Yes. You should research the regulations in your area to be sure.

How does virtual try-on technology work?
You upload a picture and then ‘try on’ different frames to see what you like. Platforms like GlassesUSA use AI to assist with this technology and to provide an accurate representation of what the frames will look like on your face.

Can AI recommend eyeglass frames?
Yes. Depending on the information you put in, AI can provide you with personalized recommendations based on your lifestyle, work and a range of other factors, ensuring that you get the right frames for you.

How do digital eyewear prescriptions work?
They are stored digitally and are easy to share with digital storefronts such as GlassesUSA, enabling quick and hassle-free shopping for prescription lenses.

What information do I need to order prescription glasses online?
You need a valid prescription and an accurate measurement of your pupillary distance, both of which can be obtained through a tele-optometry consultation.

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