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Things to get right when rolling out healthcare Internet of Things

Things to get right when rolling out healthcare Internet of Things

By the end of 2019, 87% of healthcare organizations will have adopted Internet of Things (IoT)-related technologies, and by 2022, IoT spend in healthcare is forecast to exceed $158 billion.

It’s not lost on digitally ambitious healthcare executives that IoT has the potential to fundamentally shift how their businesses function. Whether it’s operational improvements around patient data and billing, proactive and remote risk monitoring for plan members, or even real-time analytics in acute care settings, IoT’s potential in healthcare is only beginning to unfold.

But with (literally) hundreds of IoT technologies on the market, how can healthcare leaders ensure they’re making the right digital investments? And once those dollars have been allocated, how can stakeholders ensure IoT’s success?

As healthcare sector leaders attempt to make major strides in 2019, these four steps can align voices internally to develop a successful investment strategy.

Clarify what technology means to your business

Emerging technology is a means to generating new value, not an end unto itself. Senior leaders no longer need to evangelize the change, but they absolutely need to practice transparency throughout the process. Explicitly clarifying your company’s core position on technology helps mid-senior management execute new initiatives with teams on the ground. To do this, gather your senior team in a workshop to simplify and clarify technology’s value proposition for your company (use popular open source tools to make it engaging). The resulting statement can be as short as three words or as long as two sentences, but it should provide a rallying point your leaders can adapt to new technology initiatives, like IoT. For example, if you determine that technology helps achieve operational efficiency in your health system, IoT can be viewed as a data-driven enabler of that goal; if technology improves your member experience, IoT makes sense because it helps build a 360-degree view of your membership.

Get the right people in the room

Healthcare technology budgets were expected to rise an average 9% in 2018. For some leaders, this was just enough growth to make initial IoT investments. Digital health technology won’t pull back in 2019; services and programs for out-of-hospital care alone are expected to rise by 30% to more than $25 billion globally. Pair that with the fact that 75% of senior hospital executives are on board with digital innovation, and it’s a good time to make a case for an IoT pilot in order to generate valuable proof points.

As you begin building an IoT investment case and shoring up internal partnerships, consider the following:

While doctors in the healthcare organization of the future may walk (likely virtual) hallways armed with up-to-the-second information about each patient (down to the DNA base pair), that world is far from reality. Current technology doesn’t communicate with IoT well enough to sync up an entire hospital, much less an entire health ecosystem. So, how might leaders participate in change without watching and waiting from the sidelines? One way is by proactively limiting what you want your IoT investment to answer so that you gain value immediately. A complementary approach is to pay attention to the platforms current IoT programs leverage. Together, these factors help healthcare leaders make smarter choices so that investments today can reasonably adapt to new needs and complementary technologies tomorrow. Contributors include:

Practice a flexible mindset

Piloting emerging technology today doesn’t have a handbook, but it requires explicit guardrails and cohesiveness between internal partners. Start small, but don’t let the difficulty of identifying the right problem(s) to solve delay the start. You’ll hit unexpected roadblocks along the way that will require strategic pivots and adjustments, and your ability to be flexible and goal-oriented will keep key internal partners invested in the project. This is why small-scale IoT trials are helpfulthey weed out problems that would otherwise impede effective scaling or lead executives to hesitate about making system wide changes.

IoT in healthcare will fundamentally impact the way we manage and guarantee the health and wellness of populations. Until that point, however, leaders who learn by testing and focus on designing the right problems have a distinct advantage.

Taqee Khaled, director of strategy at Nerdery

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