Covid-19 has totally changed the retail landscape in 2020, disrupting business as usual and adding new processes to the retail experience. As retailers adjust to this new reality, customer communication is more important than ever, and many are finding that a familiar technology, SMS, is a critical part of their strategy.
Join us as we explore the many creative ways retailers, technology providers, and point of sale solutions are using SMS to create contactless experiences that help customers feel safe and keep them coming back.
What You’ll Learn:
- How SMS can improve contactless experiences like paperless receipts, curbside pickup, and store waiting lines
- What to consider when deciding which phone number to use for notifications
- How to navigate SMS opt-in requirements and logistics
Nicole Culver, Senior Product Marketing Manager, Messaging, Bandwidth
Nicole is focused on the SaaS segment at Bandwidth. With almost a decade of marketing experience in industries ranging from publishing to cybersecurity, Nicole has found her true passion in product marketing for advanced technology solutions. Having been part of SaaS companies at all stages, from pre-funding through raising VC capital and a successful major acquisition, Nicole is extremely familiar with the unique challenges faced by high-growth organizations. At Bandwidth, Nicole champions our SaaS APIs and is always looking for new ways to improve communications.
Dan Moore, CEO, Vaporware
Jessica Young, Research Analyst, Digital Commerce 360
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