Getting online orders to consumers’ doorsteps in a timely manner requires careful calculations of costs versus reward. When it comes to delivery, how fast is fast enough?

Do consumers really need their orders the next day? If so, what will they pay for that level of service? And do their delivery and return expectations vary based on the type of product they’re receiving?

Internet Retailer researchers and editors interviewed online retailers about their fulfillment and returns strategies, and we surveyed consumers about their expectations. We’ll share the results of that survey on the webinar, and include some quick tips for merchants looking to improve the level of customer service and more effectively manage returns.  We’ll also hear from Sandro Roco, Director of Strategic Initiatives at fast-growing men’s apparel company Bombfell. Sandro will share his in-the-trenches-perspective on the season and ways e-retailers can survive the season.

Save your seat now!


Don Davis, Editor in Chief, Internet Retailer

Tracy Maple, ‎Managing Editor, Digital Content - ‎Internet Retailer

Sandro Roco, Director of Strategic Initiatives, Bombfell

Sandro is the director of strategic initiatives at Bombfell and is generally a very confused and curious guy. After graduating with a degree in chemical engineering from Villanova University, he began his career at a nuclear power plant in southeast PA. He then moved to New York to help broker credit derivatives at J.P. Morgan. Like a lot of bankers, he caught the startup bug and has since served Bombfell in various roles including marketing, customer experience, operations and data analytics. He enjoys debating people on whether a hot dog is a sandwich. (It is.)

Brian L. Marie, US Parcel Marketing, FedEx

As leader of US Parcel Marketing, Brian is responsible for product marketing for all U.S. domestic parcel services for FedEx.  His role includes product management and new product development in strong support of customers’ needs and driving company performance.  Previously, Brian led the Strategic Marketing discipline, providing insights and strategic thought leadership through the research and strategy teams, with special focus on small and medium customer segment.

Brian is a 25-year veteran of the transportation and distribution industry with extensive strategy, product, warehousing and logistics experience.  His diverse experience in operations, engineering and marketing have consistently focused on leading and implementing value-oriented change that benefit customers and the company.


More Webinars from the Sponsor

How Small and Mid-Sized Retailers Can Leverage Online Marketplaces Beyond Amazon

The opportunity to grow on marketplaces is even greater now as retailers and brands have more options to sell on, such as Walmart.com and Walmart-owned Jet.  Not-so-common marketplaces such as Tophatter, Spring and Tradesy are offering unique ways to attract the masses, creating deeper opportunities to grow brands and sell more goods.

In this webinar, we’ll be digging into research from the 75 largest online marketplaces in the world marketplaces outside of Amazon that can help retailers grow their businesses.

We’ll also hear from Matthew Becker, President and CEO of BeckerTime, a seller of preowned watches on how they approach selling on marketplaces and some of their strategies in doing so.

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10 Ways to Sell More Online During Holiday 2017

Everyone in online retail is looking for an edge this holiday season, and most want to know this: Which strategies carry the biggest bang for their buck?

The good news is the 2017 online holiday shopping season is shaping up to be one for the record books. Predictions for year-over-year gains in online sales range from 12% to 25% growth over 2016. The bad news is that competition is stiffer than ever, and standing out in the eyes of the consumer carries is increasingly complicated and expensive.

Internet Retailer researchers and editors surveyed e-retailers, and interviewed dozens of online merchants and experts to best pinpoint what works and what doesn’t when it comes to capturing the attention of the online consumer without impacting profits, and will share their findings on this webinar.

Register for the Replay