Getting online orders to consumers’ doorsteps in a timely manner requires careful calculations of costs versus reward. When it comes to delivery, how fast is fast enough?
Do consumers really need their orders the next day? If so, what will they pay for that level of service? And do their delivery and return expectations vary based on the type of product they’re receiving?
Internet Retailer researchers and editors interviewed online retailers about their fulfillment and returns strategies, and we surveyed consumers about their expectations. We’ll share the results of that survey on the webinar, and include some quick tips for merchants looking to improve the level of customer service and more effectively manage returns. We’ll also hear from Sandro Roco, Director of Strategic Initiatives at fast-growing men’s apparel company Bombfell. Sandro will share his in-the-trenches-perspective on the season and ways e-retailers can survive the season.
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Don Davis, Editor in Chief, Internet Retailer
Tracy Maple, Managing Editor, Digital Content - Internet Retailer
Sandro Roco, Director of Strategic Initiatives, Bombfell
Sandro is the director of strategic initiatives at Bombfell and is generally a very confused and curious guy. After graduating with a degree in chemical engineering from Villanova University, he began his career at a nuclear power plant in southeast PA. He then moved to New York to help broker credit derivatives at J.P. Morgan. Like a lot of bankers, he caught the startup bug and has since served Bombfell in various roles including marketing, customer experience, operations and data analytics. He enjoys debating people on whether a hot dog is a sandwich. (It is.)
Brian L. Marie, US Parcel Marketing, FedEx
As leader of US Parcel Marketing, Brian is responsible for product marketing for all U.S. domestic parcel services for FedEx. His role includes product management and new product development in strong support of customers’ needs and driving company performance. Previously, Brian led the Strategic Marketing discipline, providing insights and strategic thought leadership through the research and strategy teams, with special focus on small and medium customer segment.
Brian is a 25-year veteran of the transportation and distribution industry with extensive strategy, product, warehousing and logistics experience. His diverse experience in operations, engineering and marketing have consistently focused on leading and implementing value-oriented change that benefit customers and the company.
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