Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Their unique wine shopping experience uses community data to provide personalized wine recommendations—making wine discovery and purchase fun, accessible, and effortless for wine drinkers of every level. Vivino is experiencing fast year-over-year growth by using data to fine-tune retention strategies, improve customer service and response, and deliver data-rich partner apps for winery and merchant partners.

Attend this webinar to hear:

  • How Vivino’s solving customer retention problem
  • Reasons to expand the internal use of data
  • Outcomes and values


William Moor, Director of Business Intelligence, Vivino

Over 15 years of experience working across teams and technologies to design and implement scalable business solutions and streamline processes. Experienced leader with a history of progressive responsibilities in start-up and corporate environments, and a unique skill set spanning management, data engineering, analysis and visualization, and application and web development. He’s currently the Director of Business intelligence at Vivino.

Tabitha Lynn Cassidy, Content Manager and Research Analyst, Digital Commerce 360

Tabitha Lynn Cassidy is a content manager and research analyst with Digital Commerce 360. She covers a variety of topics for online publication related to marketing, advertising and various data trends, and works with the research team to ensure accurate data analysis for Digital Commerce 360’s databases and research reports. Tabitha holds a PhD in Communication Studies from Wayne State University where she specialized in quantitative mass media, political and historical research. Before joining Digital Commerce 360, she worked in various roles including the director of digital communication with a small advertising firm, research analyst with multiple companies, editor-in-chief of a weekly student publication, and as a political and news journalist with a daily newspaper.


Save Your Seat

Upcoming Webinar

2020 Holiday Readiness Calendar

A month-by-month guide to prepare for the holidays

Upcoming Webinar

Improving the Customer Experience

How Vivino maximized retention by improving the customer experience