Today’s retail climate requires retailers to adapt and thrive under all circumstances. As customer adoption of omnichannel continues to escalate, retailers must be agile and have foundational elements in place to scale on demand year-round. Retailers that get omnichannel right make it easy for shoppers to browse, buy, collect and return goods via any avenue with the ability to cross channels with ease during the process. Key capabilities include inventory visibility across all channels, robust data sharing and a powerful infrastructure that meets heightened customer expectations. Hear from retailers and industry experts about the lessons they have learned and the requirements they have put in place to ensure their businesses are year-round omnichannel ready.



Lauren Freedman, Senior Consumer Insights Analyst, Digital Commerce 360

An ecommerce pioneer with 25 years of retail consulting experience, Lauren Freedman has joined Digital Commerce 360 as senior consumer insights analyst. She is responsible for B2B buyer insights, research initiatives and reports while delivering her point of view via editorial. Previously, as president of the e-tailing group, she delivered thought leadership and go-to-market strategies for technology platforms and point solutions. She has long supported top B2B practitioners and B2C retailers, having piloted the first online mystery shopping survey, which provided data for 20 years to retailers and established metrics for the industry at large. She has been a frequent industry speaker and is the author of “It’s Just Shopping.”

Brad Wolansky, Chief Executive Officer, Dover Saddlery

Brad Wolansky is the Chief Executive Officer at Dover Saddlery, the largest multichannel retailer of equestrian products in the United States.  Brad brings a wealth of leadership and experience to the business. His strengths in operational excellence, omni channel marketing, product development and over 35 years in retail both in the private and public sectors, coupled with his passion and drive to put the customer first, establishes Brad as a strong leader and mentor for growing brands.

In addition to Brad’s current position as Dover Saddlery CEO, he spent time as Chief Digital Officer at Performance Sports Group via Boston’s B2C Partners, President, Consumer Direct, and President, Fundraising as well as Chief Marketing Officer for Yankee Candle, part of Newell Brands. Prior to joining Yankee Candle, Brad was CEO of The Golf Warehouse for Redcats USA and spent over 10 years with The Orvis Company, managing catalog and product development and most recently VP of Global E-Commerce. Brad was also Director of E-Commerce Merchandising for Wilson’s Leather, spent time at L.L. Bean, has engineered two start-ups, and for ten years ran a family-owned group of luggage and gift stores.

Lisa Klein, Vice President, Planning & Allocation, Christopher and Banks

Lisa Klein has served as Vice President of Inventory Management, Planning and Allocation for Christopher & Banks since 2010.  Lisa also served as Vice President of Information Technology and Business Intelligence during her tenure with the Company, and began her career with Christopher & Banks in 2008, as Senior Director of Allocation.

Prior to joining C&B, Lisa was employed at Lane Bryant in a variety of roles, including in Merchandising, Planning & Allocation, Business Intelligence, and Technology.  Lisa brings over 25 years of experience and demonstrated history of results in the retail industry, with specific skills in planning & allocation, technology, trend analysis, business planning, omni-channel sales and store management.  Lisa graduated from The University of Texas at Austin.

Prashant Bhatia, Senior Vice President, Technology Services, Radial

As Senior Vice President, Technology Services, Prashant Bhatia is responsible for P&L ownership, strategy, and execution of Radial’s Technology Services business. This includes Radial’s Omnichannel offering as well as Radial’s Payments, Tax and Fraud solutions. Prashant has over 20 years of leadership experience in the enterprise software industry and has a demonstrated track record of successfully launching go-to-market strategies and growing product segments. Prashant most recently held the position of Chief Product and Marketing Officer for Stibo Systems and held senior product and marketing positions at Blue Yonder (formerly JDA Software), SAP, and Manhattan Associates. He holds a bachelor’s degree in Electrical Engineering from Georgia Institute of Technology.

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