The coronavirus pandemic and the associated lockdowns were a body blow to retailers. But, while some panicked, the savviest retailers adapted. In short order, they launched or expanded ecommerce operations and contact-free fulfillment options like curbside pickup and local delivery.

Reasons for re-thinking fulfillment include:

• Parcel carrier system overload caused by a spike in online activity.
• The Amazon effect, creating an increased focus on “order-to-door” service.
• The pandemic factor, which drives demand for contact-free services.
• The importance of inventory positioning, driven by business intelligence.
• The inefficiencies and conflicting inventory priorities of store fulfillment today.

New vaccines could end the COVID-19 pandemic, but consumers are used to the latest range of fulfillment options and experts believe there’s no going back to the “old normal” of 2019. In this webinar, we’ll discuss the success stories—focusing on critical lessons from retailers.  Some of the ideas we’ll discuss will be:

• Back of house (within a retail store location) fulfillment technology.
• Dark stores (which can take advantage of retail store closures).
• Micro-fulfillment centers (a form of decentralized fulfillment in populous centers).
• How to deal with the increased returns that happen when online orders increase.
• New technologies: Unproven, limited functionality and with a focus on reducing labor requirements.

We’ll also hear from experts about how they got through the early days of the pandemic and how they plan to move forward.

Register now!