The coronavirus pandemic and the associated lockdowns were a body blow to retailers. But, while some panicked, the savviest retailers adapted. In short order, they launched or expanded ecommerce operations and contact-free fulfillment options like curbside pickup and local delivery.

Reasons for re-thinking fulfillment include:

  • Parcel carrier system overload caused by a spike in online activity.
  • The Amazon effect, creating an increased focus on “order-to-door” service.
  • The pandemic factor, which drives demand for contact-free services.
  • The importance of inventory positioning, driven by business intelligence.
  • The inefficiencies and conflicting inventory priorities of store fulfillment today.

New vaccines could end the COVID-19 pandemic, but consumers are used to the latest range of fulfillment options and experts believe there’s no going back to the “old normal” of 2019. In this webinar, we’ll discuss the success stories—focusing on critical lessons from retailers.  Some of the ideas we’ll discuss will be:

  • Back of house (within a retail store location) fulfillment technology.
  • Dark stores (which can take advantage of retail store closures).
  • Micro-fulfillment centers (a form of decentralized fulfillment in populous centers).
  • How to deal with the increased returns that happen when online orders increase.
  • New technologies: Unproven, limited functionality and with a focus on reducing labor requirements.

We’ll also hear from experts about how they got through the early days of the pandemic and how they plan to move forward.

Register now!


Ranjan Roy, VP of Strategy, Adore Me

Ranjan Roy is the VP of Strategy at Adore Me, helping drive the DTC womenswear brand’s expansion into new categories, satellite brands, and sustainability initiatives. Before Adore Me, he spent time in a variety of media and technology roles, running a content personalization startup and working as a Director at the Financial Times. Ranjan earned his MBA at INSEAD, and is incredibly thankful to work at the intersection of retail + media + technology at a transformative time like this.

Jim Tuchler, President, Giftsforyounow.com

Jim has spent over 20 years in ecommerce, starting at sears.com when they were just getting started.  Currently he owns a holding company with 4 consumer websites and a wholesale fulfillment business. All offer personalized gifts and products that are produced in a company-operated facility near Chicago, IL. They’re listed below: Giftsforyounow.com – maker of personalized gifts for all occasion Beau-coup.com – provider of personalized wedding and party favors and supplies 800bear.com – maker of personalized plush animal gifts for get well, new baby, romance and more Mywalkgear.com – maker of apparel for cause-related events (such as breast cancer walks) ProGiftSource.com – drop-ship fulfillment of personalized gifts Outside work, Jim loves adventures, travel, binge TV and competitive swimming. And dogs.

John Sauer, Director of Partner Development, OPEX Warehouse Automation

With over 9 years of frontline material handling management experience, John Sauer understands supply chain. In 2013, John spearheaded OPEX’s implementation of OPEX’s homegrown Goods-to-Person robotic picking technology, Perfect Pick®, to handle their service parts distribution.  In his role as a senior business development manager, John worked closely with clients, educating, and supporting them in their pursuit of improved workflows through automation. Promoted in 2020 to Director of Partner Development, John leads a team of business development managers who work with OPEX’s resellers and integrator partners.

Brian Pulfer, Manager of Solutions Development and Data Analytics, Vargo Companies

Brian joined VARGO® in July 2018 as a manager of solutions development and data analytics. In that role, Pulfer leads the supporting analysis and creation of new solutions along with continuous improvement within existing customer facilities through working with both internal and external customers.  He also oversees the end-to-end implementation and monitoring of data analytics for all potential and existing VARGO® customers. Before joining VARGO®, Brian worked for 17 years at Exel/DHL Supply Chain with a primary focus on operations and engineering, most recently in the capacity of general manager, industrial engineering manager and senior supply chain analyst.

James Melton, Research Analyst, Digital Commerce 360

James Melton is a research analyst at Digital Commerce 360. His main task is to put data in context for readers – in the form of research reports, along with website and magazine stories. A long-time business writer and editor, he started out covering local business in the Detroit area. James has a B.A. in journalism from Wayne State University.

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