The pandemic has led to a rapid rise in ecommerce, which has led to a rise in online fraud. Businesses had to shift their investments as they implemented new features to adapt to a growing and changing ecommerce world, such as curbside pickup and other omnichannel services. But as retailers adapt and evolve, so do fraudsters. In this 360 Ecommerce Chat, participants will learn about the ways to guard against new kinds of fraud on the back-end and how to adapt to the new ecommerce world that will continue to change as retailers navigate the pandemic and beyond.
Stephanie Crets, Digital Editor, Digital Commerce 360
Stephanie Crets is the Digital Editor at Digital Commerce 360, where she edits and writes daily web news and longform, in-depth retailer profiles for the web and magazine. She also contributes editing and writing to Digital Commerce 360’s research reports. She holds a M.A. in writing and publishing from DePaul University and a B.A. in journalism from the University of Iowa.
Rich L. Stuppy, Vice President & Senior Customer Experience Leader, Kount
For more than a decade Rich has been involved in developing fraud mitigation, compliance, and big data strategies. Rich came to Kount, An Equifax Company after 14 years with a fortune 50 retailer. His background in enterprise-class systems, machine learning, and analytics has shaped Kount, An Equifax Company’s technology into an industry leading platform helping clients scale their business while at the same time reducing fraud, risk, and loss.
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, and ensuring Kount, An Equifax Company’s users have the best customer experience. Collaborating directly with customers, he works to inform Kount, An Equifax Company’s product roadmap, identify new and emerging threats, and drive innovation for ultimate customer satisfaction.
Rich regularly works with executives from all areas of the commerce, payments, and fraud-prevention ecosystems to discover trends and develop strategies that create value. Rich is a highly sought-after speaker for industry events and has addressed audiences around the world on several topics surrounding payments and fraud.
Don Davis, Editor at Large, Digital Commerce 360
Don Davis is editor at large at Digital Commerce 360, where he’s worked since 2007. Before joining Digital Commerce 360, he was group editor in the payments group of SourceMedia. He also has held reporting and editing positions at Manufacturing Systems magazine, The Associated Press and The Springfield Union daily newspaper in Springfield, Mass. He is a magna cum laude graduate of Yale with a degree in political science and economics.
Jordan Reynolds, Vice President, Market Strategy, eCommerce and Marketplaces, Ekata
Jordan Reynolds leads the eCommerce and Marketplaces segments at Ekata, which proudly supports the largest global retailers and over 650 merchant customers. Jordan brings 10+ years of software-as-a-service sales, product, and go-to-market experience. As an early member of Ekata team, Jordan helped pioneer cutting-edge identity verification use cases for risk decisioning with Ekata’s top customers and most technically advanced users. Jordan is a proud UW Husky with a BA in Finance from his hometown alma mater, the University of Washington.
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