Fulfill every customer order – perfectly and profitably tailor fulfillment processes and execution to meet the needs of your business and exceed the expectations of your customers.

Your customers – whether they’re consumers or manufacturers – don’t care what it takes to get their order from point A to point B. They just want what they want – when, where and how they want it. To exceed soaring expectations without breaking your bottom line, you’ve got to modernize fulfillment processes and master everything from available-to-promise to the dynamic demand requirements. A smarter supply chain gives you real-time, upstream and downstream visibility to capitalize on every market opportunity. It enables order monitoring based on promise dates. Optimized sourcing to find the lowest landed cost. And unmatched fulfillment flexibility to meet the ever-changing demands of your customers.

On this webinar, attendees will learn best practices and Top 1000 findings for:

  • Order Management
  • Inventory Visibility
  • Store Engagement
  • OmniChannel Execution



Lauren Freedman, Senior Consumer Insights Analyst, Digital Commerce 360

An ecommerce pioneer with 25 years of retail consulting experience, Lauren Freedman has joined Digital Commerce 360 as senior consumer insights analyst. She is responsible for B2B buyer insights, research initiatives and reports while delivering her point of view via editorial. Previously, as president of the e-tailing group, she delivered thought leadership and go-to-market strategies for technology platforms and point solutions. She has long supported top B2B practitioners and B2C retailers, having piloted the first online mystery shopping survey, which provided data for 20 years to retailers and established metrics for the industry at large. She has been a frequent industry speaker and is the author of “It’s Just Shopping.”

Chloe Chang, Offering Manager, IBM

Chloe graduated from NYU Stern in Business and Studio Art, with experience at Deloitte as a Business Tech consultant. As a product manager at IBM, she’s responsible for developing the Order Management UX and Inventory Visibility products, as well as portfolio strategy.

Nikhil Singh, Sr.Director Technology, Publicis Sapient

Nikhil has over 15+ years of IT and core Supply Chain software consulting and IT delivery experience as an expert strategist in Omni Channel Order Management and Supply Chain solutions. He has hands on experience on delivering strategy, architecture, and product implementations for Omni Channel solutions. Worked and consulted for various retailers with a wide expertise in multiple order management systems, omni channel Store fulfillment solutions and inventory visibility solutions.

Katie Evans, Editor, Digital Commerce 360


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