The only thing we know for sure in the “new normal” is that being agile and flexible will be the retail formula for success in 2020. Savvy retailers have learned to leverage the power of omnichannel and curbside pickup to meet the ever-changing needs of their customers.


Curbside is complex and demands strategic thinking with payoffs for both retailers and shoppers. It starts with inventory transparency and requires exemplary execution and attention to detail. Learn the lessons of retailers as they share tactics for executing a smooth curbside operation and how to stay nimble in our ever-changing retail environment. 


Lauren Freedman, Senior Consumer insights Analyst, Digital Commerce 360

An ecommerce pioneer with 25 years of retail consulting experience, Lauren Freedman has joined Digital Commerce 360 as senior consumer insights analyst. She is responsible for B2B buyer insights, research initiatives and reports while delivering her point of view via editorial. Previously, as president of the e-tailing group, she delivered thought leadership and go-to-market strategies for technology platforms and point solutions. She has long supported top B2B practitioners and B2C retailers, having piloted the first online mystery shopping survey, which provided data for 20 years to retailers and established metrics for the industry at large. She has been a frequent industry speaker and is the author of “It’s Just Shopping.”

Bill Quinn, Senior Vice President, Digital Commerce, Hibbett

Bill Quinn is Senior Vice President, Digital Commerce for Hibbett Sports. He joined Hibbett in 2016 and was hired to develop and launch the company’s first e-commerce business. His overall responsibilities include managing Hibbett’s Digital and Marketing Teams.

Since Bill joined the company, Hibbett has launched a successful and fast growing ecommerce business. Hibbett has also revamped its loyalty program substantially improving member acquisition and purchases.

Quinn is passionate about his work and takes great pride in building successful online businesses. He has 15 years of Digital experience and over 22 years of professional experience. His approach to growing Digital businesses also leverages the many other roles he has had in sales, marketing, process improvement/operations, merchandising & customer service.

Quinn earned his BA degree at Vanderbilt University, his MBA at Duke University and a Certificate of Web Design at Temple University.

Prashant Bhatia, Senior Vice President, Technology Services, Radial

As Senior Vice President, Technology Services, Prashant Bhatia is responsible for P&L ownership, strategy, and execution of Radial’s Technology Services business. This includes Radial’s Omnichannel offering as well as Radial’s Payments, Tax and Fraud solutions. Prashant has over 20 years of leadership experience in the enterprise software industry and has a demonstrated track record of successfully launching go-to-market strategies and growing product segments. Prashant most recently held the position of Chief Product and Marketing Officer for Stibo Systems and held senior product and marketing positions at Blue Yonder (formerly JDA Software), SAP, and Manhattan Associates. He holds a bachelor’s degree in Electrical Engineering from Georgia Institute of Technology.

More Webinars from the Sponsor

Is Your Business Omnichannel Ready?

Today’s retail climate requires retailers to adapt and thrive under all circumstances. As customer adoption of omnichannel continues to escalate, retailers must be agile and have foundational elements in place to scale on demand year-round. Hear from retailers and industry experts about the lessons they have learned and the requirements they have put in place to ensure their businesses are year-round omnichannel ready.


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