Part Two of the Shopper-First Retailing Webinar Series

Consumers are telling brands, “Be where I am.” Kendo Brands — the incubator behind beauty headliners Fenty by Rihanna, Kat Von D, and Bite — understands that, as it continues to win shoppers in a competitive mobile-only, marketplace-saturated world. Today, 64% of shoppers agree or strongly agree that retailers don’t truly know who they are, and 71% of shoppers are now using a mobile device in-store, up from 62% in 2017. Is your organization prepared for the next wave of consumer changes?

Find out firsthand how the Kendo team is creating lasting shopper relationships, from customization and cross-brand collaborations to 1-1 product recommendations and emails. This webinar will also bring you up to speed on Salesforce and Publicis.Sapient’s latest consumer research, based on a global survey of 6,000 consumers and shopping activity data across 500 million ecommerce site visits.

Register for the Replay!


Check out the other webinars in this series…

Part One: The Cure for Agoraphobia: Fast and Fresh Retail
(Aired 10/23/2018)

Part Three: Relevant and Resonant: How Meaningful Shopper Relationships Power Retail Success
(Airs 12/6/2018)



Allison Enright, Editorial Director, Internet Retailer

Michelle Sabado, Associate Manager, Digital, Kendo Brands

Michelle brings deep expertise in e-commerce and building top-notch digital experiences. She’s a power user and subject-matter expert of the Commerce Cloud platform since 2016. From data analysis, site merchandising, content management, and SEO champion, Michelle advocates for Kendo customers’ needs in a digitally-driven world. Kendo Brands is redefining the beauty industry through next-generation products, visionary campaigns, and unforgettable retail presence. Kendo creates original founder brands, partnering with major faces from fashion and entertainment. The house of brands currently includes Kat Von D Beauty, Marc Jacobs Beauty, Fenty Beauty by Rihanna, Ole Henriksen Skincare, Bite Beauty, and Lip Lab by Bite. Michelle was a featured speaker at Dreamforce 2018.

Christa A Matukaitis, CSG Director, Salesforce

Christa has been with Salesforce since 2013 via the Demandware acquisition, but has been working in the retail and digital commerce industry since 1994. Her career has spanned hands-on site development to strategic business development. She’s always had a passion for customer success, whether that customer is the internal employee or the end user. Today Christa leads the B2C Commerce Product Alignment team, bringing Salesforce teams closer to the voice of the customer, as well as providing enablement on new features and functionality.

Hilding Anderson, Retail Strategy Lead, NA, Publicis.Sapient

Hilding is responsible for the portfolio & market strategy of Publicis Sapient’s North American retail vertical. He has nearly two decades of work in customer-focused business transformation, strategy and thought leadership.

More Webinars from the Sponsor

How B2B Embraces its Omnichannel Commerce Future

Join this webinar to gain a first look at “B2B Embraces Its Omnichannel Commerce Future,” a June 2018 CloudCraze-commissioned study conducted by Forrester Consulting that surveyed 315 eCommerce and sales strategy decision makers on their approach to omnichannel B2B commerce.

Hear the latest trends for meeting buyers’ digital demands and learn the top five things you can do today to leverage online selling to drive growth.

The Cure for Agoraphobia: Fast and Fresh Retail

Leading brands and retailers are winning with unique experiences and products that shoppers can’t get anywhere else.  It’s time for brands and retailers to embrace fast retail — and that means faster, fresher shopper journeys on every channel, from mobile payments to customizable products.

Become an expert in the latest shopper preference data from a 6,000-consumer survey and the digital shopping behavior of 500 million shoppers.

Register Now!


Relevant and Resonant: How Meaningful Shopper Relationships Power Retail Success

Transactional shopper relationships don’t cut it anymore. Leading brands lead with meaning — through values, personalization, loyalty, and service. In this webinar, you’ll learn the stories behind these statistics:

  • 64% of shoppers say they feel retailers don’t truly know them.
  • Personalization is one of the most effective tools to fix this and drive revenue in the meantime: 6% of ecommerce visits include a product recommendation click, but that 6% of visits drive an outsized 37% of revenue.
  • Values and loyalty connect to consumers.
  • Shoppers want experiences and products that connect to them as people, not just transactions — and they want to be rewarded for their loyalty. In fact, 66% of shoppers are more likely to purchase if a retailer/brand has a loyalty program.
  • 45% of shoppers are more likely to buy if the retailer/brand gives a charitable donation with their purchase.
  • In a thorough mystery shopping study of 70 stores, nine of the ten top performers had above-average scores in creating an emotional connection.

Register for the Replay!