The coronavirus pandemic spurred more online shopping, more delayed shipments and more customer service inquiries. These increases were further amplified during the 2020 holiday season, with customer service call volumes increasing triple digits.
Engaging online B2B buyers with helpful website features requires a good mix of innovation and practical designs. Lori McDonald of Brilliance Business Solutions offers seven examples of B2B online sellers that get it right.
The company’s new MSC MillMax digital program is designed to engage customers by making it easier for them to set up complicated milling operations and reduce manufacturing costs. The program is helping MSC grow in a multibillion-dollar market.
Digital Commerce 360's year-over-year analysis of Cyber 5 provides perspective on online shoppers' behavior and what it portends for future years.The numbers indicate that shoppers were slightly more aggressive in 2020 vs. 2019.
Digital Commerce 360 asked retailers via a post-Cyber 5 flash survey to share their revenue gains, current promotional strategies along with how they are attempting to compete with Amazon this holiday.