The coronavirus pandemic spurred more online shopping, more delayed shipments and more customer service inquiries. These increases were further amplified during the 2020 holiday season, with customer service call volumes increasing triple digits.
As they gear up to face 2021, digital experiences should be top-of-mind for retail executives. Problems like shipping delays and buggy websites can be costly.
Engaging online B2B buyers with helpful website features requires a good mix of innovation and practical designs. Lori McDonald of Brilliance Business Solutions offers seven examples of B2B online sellers that get it right.
To survive the impact of COVID-19, B2B organizations must make a successful leap to self-service ecommerce that wins over customers as loyal online buyers, John Bruno of PROS writes.
The company’s new MSC MillMax digital program is designed to engage customers by making it easier for them to set up complicated milling operations and reduce manufacturing costs. The program is helping MSC grow in a multibillion-dollar market.
Without a sound returns strategy, retailers risk eroding customer loyalty, suffering financial losses and contributing to environmental problems as many returns end up in landfills.
Digital Commerce 360's year-over-year analysis of Cyber 5 provides perspective on online shoppers' behavior and what it portends for future years.The numbers indicate that shoppers were slightly more aggressive in 2020 vs. 2019.
Digital Commerce 360 asked retailers via a post-Cyber 5 flash survey to share their revenue gains, current promotional strategies along with how they are attempting to compete with Amazon this holiday.